Wise User

Inquires of customer centers

If there are problems while you are using IPTV service, make an effort to contact the applicable carriers’ customer centers first and solve the problems directly

Inquires of customer centers

Inquires of customer centers
Company	Number	Homepage
KT		https://help.kt.com/main.jsp
LGU+		www.uplus.co.kr/
SK Broadband		www.skbroadband.com
한국케이블텔레콤	070-8188-0114	www.kcttel.com
SK tellink	1599-0999	www.sktelink.com
LG Hellovision	1855-1082	http://www.lghellovision.net/
Dreamline	1566-1212	www.dreamline.co.kr

Claims for damages

Users can claim damages against the cases that they cannot use the services while they are not responsible for them. The criteria are different according to business operators. Please check the applicable carriers’ terms and conditions

Formal objections against charges

Users can raise objections against charging and billing within 6 months from the billing date and the applicable carriers should immediately receive and investigate them and notify them of the results within 10 days

Inquiries of the broadcasting and telecommunication CS center

Other administrative or public institutes to deal with complaints and consultation on broadcasting and communication service are as below

Inquires of the broadcasting and telecommunication CS center

Information from administrative agencies or public institutions
Classification	Phone	Homepage	The duties under your jurisdiction
Anti-corruption & Civil-rights Commission	110	www.acrc.go.kr	Corruption report counseling Complaint counseling
Terminal Distribution Act Report Center	080-2040-119	http://www.cleanict.or.kr/	Report in case of violation of the Terminal Distribution Act
National Police Agency Cyber Bureau	182	http://cyberbureau.police.go.kr/index.do	Cybercrime reporting and counseling
Personal Information Infringement Report Center	118(ARS extension 2)	http://privacy.kisa.or.kr	Damage from ID theft personal information leakage, etc.
Illegal spam response center	118	www.spamcop.or.kr	Spam report, received and processed
Internet Infringement Response Center	118(Free)	www.krcert.or.kr	Report hacking/virus/phishing damage
Mobile phone search call center	02-3471-1155	www.handphone.or.kr	Report lost cell phone/p> check lost cell phone in real time
Mobile phone search call center	1644-2367	www.spayment.org	Report lost cell phone, check lost cell phone in real time
Mobile phone/ARS Payment Arbitration Center	02-2015-9114	www.ktoa.or.kr	Arbitration of disputes related to mobile phone/ARS payment
Illegal and Youth Hazardous Information Report Center	1377	http://www.kocsc.or.kr/	Receipt and processing of reports of harmful information on illegal youth
1372 Consumer Counseling Center	1372	www.ccn.go.kr	Consultation on goods and services and provision of consumer information
Communication Dispute Mediation Committee	142-246	www.tdrc.kr	Communication dispute settlement