Wise User

A check list when you cancel the service

Damage due to delay and refusal of cancelation

You must check if cancelation of the service is done by contacting the applicable customer centers after cancelling it to prevent the damage caused by carriers’ delay and refusal of cancelation. And you should leave the documents or records which can prove the facts to ask for cancelation

Cancelation charges when you cancel the service

The stipulated time means the use periods that users in advance set when they make contracts. If users set the stipulated time, discount benefits (discounts of monthly minimum, modem rental, and installation charges) are provided. And the longer stipulated time is, the larger benefits are

Discount return means paying the discounted amount when cancelling or reducing the period of the contract during the agreed period. The calculation standard is different depending on the company, rate system, individual agreement, so confirm the relevant contents by asking the customer service center or checking the Paid broadcasting agreement

Composition of discount return

Composition of discount return
Items	Contents
Sign up installation charge discount	Exempted installation charge in case of contract over 1 year
Charge discount	Contract period discount : Discounted amount depending on the contract period In case of connected product, include connected product

Return rental devices including set-top boxes

If you rent equipment including set-top boxes, you should make business operators collect them on a set data by mutual discussion. Indemnities of devices are charged because set-top boxes are not collected even though users don’t have any responsibility. Please be especially careful. At this moment, users return devices to the applicable business operators by inquiring of the customer centers. They don’t have to pay separate indemnities
Rent for devices including set-top boxes can be exempted after the stipulated time. However, it is just exempted and they are still owned by the applicable business operators. Therefore, when they cancel the contracts, they must return the devices to the business operators

Dispute settlement standard to be considered when canceling (2019)

In case of cancelation due to company’s imputation, when before opening, the company should return installation charge and compensate the total monthly charge for a year to the user. When moving in 3 months after sign up, the transfer charge is exempted. After opening, return after deducting the daily charge until the cancelation and compensate 10% of the total monthly charge for a year to the user(If there is an installation charge, it is exempted) The contract period should be stated in the contract and it should be notified to the user
In case of cancelation due to user’s imputation, return the installation charge and converter deposit immediately when installing and canceling the receiver, and return after deducting 10% of the total monthly charge for a year after opening. If there is an installation charge, it should be compensated.
The accumulation starts from the occurrence of the service suspension, error
When moving to a district where the service is unavailable, cancel the contract without cancelation charge
When the contract is automatically extended without the agreement of the user, the user may cancel the contract without paying the cancelation charge before the expiration date
In case of emigration, long term studying abroad, when relevant data is submitted, cancel the contract without cancelation charge. However, the discounted amount should be returned

How to cancel

Cancelation procedure

If you try to cancel the cable TV service, submit required documents by visit to windows by you or your representatives, phone, or mail. If users ask for cancelation of the services, business operators should cancel the service on the date that the users hope to cancel
Business operators should collect equipment within 7 days by discussing the schedule with members. But, If business operators ask users to send documentary evidence when they cancel the service, they should remember the point that cancelation can be done by preparing the applicable documents
Carriers inform you of the facts of cancelation by text messages, e-mail, or phone when the cancelation is completed after receiving application for it