Wise User

Inquires of carriers’ customer centers

if there are problems while you are using the broadcasting and telecommunications services, contact the applicable carriers’ customer centers first and solve the problems directly.

Type	SKT	KT	LG U+
Homepage	https://www.tworld.co.kr	https://kt.com/	https://www.uplus.co.kr
Number	080-011-6000(Free) 1599-0011(charged) For SKT subscribers, call 114 on your mobile(Free)	국번없이 100 1588-0010(charged) For KT subscribers, call 114 on your mobile(Free)	1544-0001(charged) 1544-001(charged) For LGU+ subscribers, call 114 on your mobile (Free)

Type

SKT

KT

LG U+

Homepage

https://www.tworld.co.kr

https://kt.com/

https://www.uplus.co.kr

Number

080-011-6000(Free)

1599-0011(charged)

For SKT subscribers, call 114 on your mobile(Free)

국번없이 100

1588-0010(charged)

For KT subscribers, call 114 on your mobile(Free)

1544-0001(charged)

1544-001(charged) For LGU+ subscribers, call 114 on your mobile (Free)

Claims for damages

Compensation for each connected service follow the compensation regulation of relevant clause. General standard can be learned through consumer dispute settlement regulation, Korea Communications Commission connected product guidelines

Formal objections against charges

The user may place complaints about things relevant to the connected product like charges, and the company should receive them right away to investigate and notify the result

Inquires of the broadcasting and telecommunication CS center

When there are government complaints or Civil petition for grievance about connected products or broadcasting and communication, call 110 or visit homepage (http://www.acrc.go.kr) for online complaint application

Other administrative or public institutes to deal with complaints and consultation on broadcasting and communication service are as below

행정기관 또는 공공기관 안내

행정기관 또는 공공기관 안내
Type	Telephone	Homepage	소관 업무
Anti-corruption & Civil Rights Commission	110	www.acrc.go.kr	Corruption report civil petition for grievance Consulting
Anti-corruption & Civil Rights Commission	080-2040-119	http://www.cleanict.or.kr/	Report violation of Terminal distribution act
National police agency cyber bureau	182	http://cyberbureau.police.go.kr/index.do	Report and consulting of Cyber crime
Korea Internet& Security agency	118(ARS 내선 2번)	http://privacy.kisa.or.kr	Illegal use of ID Personal information leakage case
Illegal spam response center	118	www.spamcop.or.kr	Spam report receipt, treatment
KOREA Computer Emergency Response Team Coordination Center	118(Free)	www.krcert.or.kr	Hacking/virus/pushing damage report
Mobile Phone Lost & Found center	02-3471-1155	www.handphone.or.kr	Mobile loss report real time search of lost mobile
Mobile/ARS payment Arbitration center	1644-2367	www.spayment.org	Mobile/ARS payment Arbitration
Number transfer management center	02-2015-9114	www.ktoa.or.kr	Number transfer task process and relevant Arbitration
Korea Communications Standards Commission	1377	http://www.kocsc.or.kr/	Illegal juvenile noxious information report receipt, treatment
1372 customer consulting center	1372	www.ccn.go.kr	Product consulting and provide consumer information
Telecommunications Dispute Resolution Committee	142-246	www.tdrc.kr	Communication dispute settlement