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Revocation

A check list when you cancel the internet phone service

Damage due to delay and refusal of cancelation

You must check if cancelation of the service is done by contacting the applicable customer centers after cancelling it to prevent the damage caused by carriers’ delay and refusal of cancelation. And you should leave the documents or records which can prove the facts to ask for cancelation

Cancelation charges

The stipulated time means the use periods that users in advance set when they make contracts. If users set the stipulated time, discount benefits (discounts of monthly minimum, modem rental, and installation charges) are provided. And the longer stipulated time is, the larger benefits are. However, if you cancel the service or reduce the period during the stipulated time, the discounted charges during the stipulated time should be returned
There are differences in the criteria to calculate cancelation charges according to carriers. You should check the relevant contents by inquiring of the carriers’ customer centers and through the applicable web sites
But, in the following cases, you don’t pay cancelation charges even though you will cancel the service. But, business operators can ask you to send documentary evidence for exemption from cancelation charges. In this case, you can be exempted from it only when you will submit the applicable documents to them. And if the submitted documentary evidence cannot prove it, you cannot be exempted from them
The service is not available in the areas that users ask for change of installation places, But, immigration is not applied to this

The entire periods of monthly service failure are more than reference time (different according to business operators.) due to business operators’ faults

The number of service failure for more than one hour is the number of standards (different according to business operators.) due to business operators’

Entering the military
If users’ stipulated time expires, the business operators should notify them of this before the termination of agreements. If the users don’t make new contracts or ask for cancelation before the termination of the agreements, the contracts are automatically extended. But, if they cancel the contracts during the automatic extension period, they don’t have to pay cancelation charges

How to cancel

How to cancel

If you try to cancel the internet phone service, submit required documents by visit to windows by you or your representatives, phone, or mail
Carriers inform you of the facts of cancelation by text messages, e-mail, or phone when the cancelation is completed after receiving application for it