Wise User

A check list when you use the highspeed internet service

Check charges for using the service

If phone bills are sent to you, you should check if fees are exactly charged as the rate system that you made the contract in membership. Especially, the charges for using the additional services that you did not subscribe can be charged. You should check the details of bills carefully

Take a careful look on the detailed record of the bill to prevent paying for unoffered service

Bill details

Bill details
Charge	Contents
Basic product charge	Charges paid in return for highspeed internet services provided by operators
Installation Charge	Charges of installing a highspeed internet modem
Equipment rental Charge	Charge paid for renting the equipment provided by the company
Discount records	Discount records because of using connected products, setting agreed period

The user may place complaints to the company about things relevant to the connected product like charges, and the company should receive them to investigate and notify the result to the user
If there is payment in excess or mistaken payment, the applicable business operators should refund the charges to users or calculate the amount of the next bill by deducting them from it

Check guaranteed minimum speed

초If the speed of the highspeed internet service doesn’t reach the guaranteed minimum speed specified in the original contracts, users can ask business operators to be exempt from the charges or cancel it without cancelation charges

Users check the speed of the highspeed internet service meticulously through the speed measurement sites of business operators so that they can use it more conveniently

Minimum guaranteed speed of each company(2020.03)

Minimum guaranteed speed of each company(2020.03)
Company	Service Product	Minimum guaranteed speed in clause	Quality measurement site and homepage
KT	Special	50	http://speed.kt.com
	Up to 200m on the internet	100
	Giga Internet up to 500m	250
	10GIGA Internet up to 1G	500
	10GIGA Internet up to 2.5G	1000
	10GIGA Internet up to 5G	1500
	10GIGA Internet up to 10G	3000
SK Broadband	Speed	5	myspeed.skbroadband.com
	GIGA Light	250
	GIGA Premium	500
	GIGA Premium X 2.5	1000
	GIGA Premium X 5	1500
	GIGA Premium X10	3000
LG U+	Prime	5	www.uplus.co.kr
	Optic LAN	50
	GIGA Slim	150
	GIGA	300
Delive	Smart Max	3	http://speed.dlive.kr
	Smart Max H	12
	Smart Optic LAN Save	20
	Smart Optic LAN	30
	Smart Optic LAN Plus	48
	Smart Optic LAN save plus	96
	Smart GIGA	300
LG Hello vision	Air VAN plus	2	http://speed.lghellovision.net
	Optic LAN light	15
	Optic LAN academy	30
	Optic LAN extreme	50
	GIGA light	150
	Platinum GIGA	300
Hyundai HCN	Light	2	http://cs.hcn.co.kr
	Prime	5
	Premium	30
	Premium Plus	300

Consumer dispute settlement regulation relevant to highspeed internet quality (2019)

Cancellation of the contract for minors without the consent of the legal representative
Exchange the equipment when repaired more than 2 times due to malfunction of modem but the defect recurred(3rd)
When service error of more than a hour occurred more than 3 times a month or when the accumulated service error time is over 48 hours, cancel the contract without cancelation charge (including the exempted installation charge and discounts)
Compensation is needed for Loss due to suspension or error over 3 hours or over accumulated 12 hours a month
The accumulation starts from the occurrence of the service suspension, error
Termination of the contract without penalty in case of moving to an area where the service is not available within the contract period
In the case where the contract period automatically extended, in the case of termination before the expiration of the contract period of the customer, the contract is terminated without penalty
If the speed of the product in the previous region is less than 50% of the speed of the initial contract product, the consumer terminates the contract after 50% of the penalty

Change and pause of contract details

Change of contract details

If contractors try to change contract details including their names, contact information, how to pay for usage fees, service types, installation places, they should submit application forms for change and identification cards to carriers
If users’ positions are succeeded to others because of inheritance, the persons who succeeded to the positions should notify business operators of the facts. The business operators can ask them to send the relevant documents to protect them. And in this case, the users should submit the applicable documents to them
If you try to change installation places, you should ask the applicable business operators to do them and bear the expenses which are necessary for transfer

Check if the service is opened

The opening time is when the user confirms the opening after application of opening, or when the company notifies the opening by call, fax, e-mail, visit, mail or other means, so this fact should be aware of.
When a delay is expected after the user agreed the desired date, the company should notify the user by call, fax, e-mail, visit, mail or other means in advance.
When user is damaged due to delay without notice, the user may inquire compensation to the company. Also, when installation is delayed, the user may cancel the reservation

Pause

If you try to stop use of the service temporarily, you should ask the applicable business operators to do it by setting the periods
The condition of pause permission is different depending on the company, so confirm the clause or ask the customer service center
Inclusion of the pause periods in the usage periods and charges during these periods are different according to business operators. You should check the contents in contracts