Inquiry

Inquiry

Inquires of carriers’ customer centers

  • If there are problems while you are using the broadcasting and telecommunications services, contact the applicable carriers’ customer centers first and solve the problems directly
  • The business operator shall specify the responsibility for the combined product in the terms and conditions of use and the contract, and in the event of a dispute, the business operator who directly enters into a contract with the user is responsible
    Customer center for high-speed Internet service providers
    Customer center for high-speed Internet service providers
    Company Phone Homepage
    KT 100 without a national number www.kt.com
    SK Broadband 106 080-8282-106w without a national number (Free) www.skbroadband.com
    LG U+ 1544-0001 without a national number 101 www.uplus.co.kr
    Sejong Telecom 1688-1000 www.sejongtelecom.net
    CNM Seoul 1644-1100
    Gangnam 1877-5000
    Gyeonggi 1644-2100
    www.cnm.co.kr
    LG Hello Vision 1855-1082 http://mobile.lghellovision.net/
    CMB 1544-3434
    Text counseling for hearing impairment : 070-8125-7170
    (Han River Broadcast)
    www.cmbhk.co.kr
    1544-3434
    Text counseling for hearing impairment : 070-8125-0000
    (Daejeon Broadcast)
    www.cmbdj.co.kr/
    1544-3434
    Text counseling for hearing impairment : 070-8125-9661
    (Gwangju broadcast)
    www.cmbkj.co.kr

Claims for damages

  • Compensations for each connected service follow the compensation regulation of relevant clause. General standard can be learned through consumer dispute settlement regulation, Korea Communications Commission connected product guidelines

Inquiries of the broadcasting and telecommunication CS center

  • When there are government complaints or Civil petition for grievance about connected products of broadcasting and communication, call 110 or visit homepage (http://www.acrc.go.kr)for online complaint application
  • Other administrative or public institutes to deal with complaints and consultation on broadcasting and communication service are as below
    Information from administrative agencies or public institutions
    Information from administrative agencies or public institutions
    Classification Phone Homepage The duties under your jurisdiction
    Anti-corruption & Civil-rights Commission 110 www.acrc.go.kr

    Corruption report counseling

    Complaint counseling

    Terminal Distribution Act Report Center 080-2040-119 http://www.cleanict.or.kr/

    Report in case of violation of the Terminal Distribution Act

    National Police Agency Cyber Bureau 182 http://cyberbureau.police.go.kr/index.do

    Cybercrime reporting and counseling

    Personal Information Infringement Report Center 118(ARS extension 2) http://privacy.kisa.or.kr

    Damage from ID theft

    personal information leakage, etc.

    Illegal spam response center 118 www.spamcop.or.kr

    Spam report, received and processed

    Internet Infringement Response Center 118(Free) www.krcert.or.kr

    Report hacking/virus/phishing damage

    Mobile phone search call center 02-3471-1155 www.handphone.or.kr

    Report lost cell phone/p>

    check lost cell phone in real time

    Mobile phone search call center 1644-2367 www.spayment.org

    Report lost cell phone, check lost cell phone in real time

    Mobile phone/ARS Payment Arbitration Center 02-2015-9114 www.ktoa.or.kr

    Arbitration of disputes related to mobile phone/ARS payment

    Illegal and Youth Hazardous Information Report Center 1377 http://www.kocsc.or.kr/

    Receipt and processing of reports of harmful information on illegal youth

    1372 Consumer Counseling Center 1372 www.ccn.go.kr

    Consultation on goods and services and provision of consumer information

    Communication Dispute Mediation Committee 142-246 www.tdrc.kr

    Communication dispute settlement