Wise User

A check list when you cancel the cellular phone service

Damage due to delay and refusal of cancelation

You must check if cancelation of the service is done by contacting the applicable customer centers after canceling it to prevent the damage caused by carriers’ delay and refusal of cancelation. And you should leave the documents or records which can prove the facts to ask for cancelation

Early cancelation charge

Agreed period is the period set for sue in advance by the user when contracting. When the user sets an agreed period, discount is provided, and the range of discount is bigger when the agreed period is longer
There are differences in the criteria to calculate cancelation charges according to carriers. You should check the relevant contents by inquiring of the carriers’ customer centers and through the applicable web sites
According to the consumer dispute settlement regulation (2014)
In case the user requested cancelation, when the intention of cancelation cannot be proved, the application date is the cancelation date, and when the intention and application cannot be proved, date of occurrence of the dispute is the cancelation date. Also, charges imposed or paid after the cancelation date should be returned

The collection period of equipment like modem, set top box is in 5 business days after the date of cancelation or agreement, and the user is not responsible for damage or loss occurring after this period

When installation is delayed, the user may cancel the reservation

When moving to a district where the service is unavailable, cancel the contract without cancelation charge

When the speed of product is lower than 50% of the speed in the initial contracted product, cancel the contract after paying 50% of cancelation charge

In case of emigration, long term studying abroad, when relevant data is submitted, cancel the contract without cancelation charge. However, the discounted amount should be returned
If the user's contract period expires, the business operator shall notify it before the expiration of the contract, and if the user does not apply for conclusion or cancellation of a new contract before the expiration of the contract, the contract is automatically extended. However, if the contract is terminated during the automatic extension, there is no need to pay a penalty

Return rental devices including modems

If you rent equipment including modems, you should make business operators collect them on a set data by mutual discussion. Indemnities of devices are charged because modems are not collected even though users don’t have any responsibility. Please be especially careful. At this moment, users return devices to the applicable business operators by inquiring of the customer centers. They don’t have to pay separate indemnities
Rent for devices including modems can be exempted after the stipulated time. However, it is just exempted and they are still owned by the applicable business operators. Therefore, when they cancel the contracts, they must return the devices to the business operators

Return of free gifts

If there is no any separate contract that users shall return gifts (cash, electronic products) to carriers when they cancel them during the stipulated time when they subscribe to the high speed internet service, they are not obliged to do them
When service error of more than a hour occurred more than 3 times a month or when the accumulated service error time is over 48 hours, cancel the contract without cancelation charge(Including the exempted installation charge and discounts)
Compensation is needed for Loss due to suspension or error over 3 hours or over accumulated 12 hours a month
Cancellation charge of the premium can be claimed only when the contract is canceled within 12months, and the amount is calculated based on the months used. Also, when the provider of the premium does not have the document of evidence which includes the price of the premium and signature of the user, he or she cannot claim the cancellation charge of the premium. (Consumer dispute settlement regulation, 2014)

Return installation charges

Users should bear expenses about purchase, rental, installation of terminals which are necessary for use of the high speed internet service when you subscribe to it. The installation charges can be discounted or exempted according to the stipulated time of users. If they cancel it during the stipulated time, they should pay cancelation charges. In addition, they should be responsible for indemnification if rental equipment is lost or damaged

How to cancel

Cancelation Process

To cancel the service, the user or deputy can apply for cancelation through window receipt, call, fax, online after checking the necessary documents like ID card.
The compnay should notify the cancelation through sms, e-mail, call when cancelation is received and completed

Cancel process in exceptional cases like military service, death

군입대, 사망, 행방불명 등의 예외적인 상황으로 인해 해지해야 할 때, 이용자의 위임 서류가 없다면 다음과 같은 구비서류로 대체해 해지업무 처리를 요청할 수 있음

군입대, 사망 등 예외적인 경우의 해지 절차

군입대, 사망 등 예외적인 경우의 해지 절차
Classification	The reason for termination	Agent	The required documents	Common
An individual	Death	Family	Death confirmation documents or family register copies	Agent ID card, family confirmation documents (Copy of resident registration
	Joining the army service	Family	Confirmation of enlistment (Notice of enlistment or date of enlistment on the Military Manpower Administration site/ incidental inquiry)
	Long-term stay abroad	Family	Immigration certificate
	Execution	Family	Certificate of information
	Missing	Family	The missing documents
Corporate corporation	Corporate bankruptcy	Representative before bankruptcy	A copy of the cancellation register and the representative ID card