Wise User

If phone bills are sent to you, you should check if fees are exactly charged as the rate system that you made the contract in membership
The services that you can experience for free can be unilaterally charged when they are changed to the charged services without going through the confirmation procedure of customers. You should check the details of bills carefully

Please check if you, families, and visitors used video on demand (VOD) or subscription channels meticulously
Bill
Charges for using the services: It’s the charges that you pay for use of real time broadcasting channels provided by business operators. Charges and channels are different according to product types including the basic type, the diffusion type, and the economic type

Installation charges: It’s the charges that you pay for new installation or changing installation places

Device rental: It’s the charges that you pay for use of receivers provided by business operators

VOD charges: It’s the charges that you pay for Videos on demand (VOD, PPV, SVOD) per view, month, and series according to users’ selection after watching them

Discounted details: It’s the discounted details according to use of bundling services and set of the stipulated time
If there is payment in excess or mistaken payment, the applicable business operators should refund the charges to users immediately

기초생활수급자 등 소정요건에 해당되는 자와 심신장애자, 국가유공자 등은 방송서비스 이용료의 30%를 감면 받을 수 있음. 사업자마다 차이가 있으므로 해당 사업자의 약관을 참조

주문형 비디오의 종류

주문형 비디오의 종류
Type	Content
Free ordered video	Service that provides various contents provided by the company free of charge
Real time ordered video	Service that purchases various contents provided by the company in real time SVoD(Subscription VoD): Ordered video used by monthly subscription. Apply via phone or screen in TV, and the service is continuously provided unless the user expresses cancellation via phone Series VoD: Service provided in batch
Similar ordered video	Program that purchases contents provided by the company periodically through individually paying for them PPV(Pay per View, purchase per chapter) PPD(Pay per Day)

If contractors try to change contract details including their names, contact information, how to pay for usage fees, service types, installation places, they should submit application forms for change and identification cards to carriers
If users’ positions are succeeded to others because of inheritance, the persons who succeeded to the positions should notify business operators of the facts. The business operators can ask them to send the relevant documents to protect them. And in this case, the users should submit the applicable documents to them
If you try to change installation places, you should ask the applicable business operators to do them and bear the expenses which are necessary for transfer

If you try to stop use of the service temporarily, you should ask the applicable business operators to do it by setting the periods
The periods which are applicable to pause are not included in usage periods. And the charges for using the services during these periods are not charged. But, equipment rental is normally charged

When there is a service error in using IPTV, the compensation standard is stated in the company’s service clause, and it may be different depending on the company
According to Consumer dispute settlement regulation(2019), which is the minimum standard of the compensation, when service error over 1 hour has occurred more than 5 times a month, or when the accumulated time of suspension and error is over 72 hours a month, cancel the contract without paying the installation charge exempted and discounts
As a compensation, deduct the amount calculated by multiplying the non-received days to the daily charge from the charge of this month. When the user did not receive the service for more than 5 days in a row or more than 7 days a month, the charge for the month is exempted
The error occurrence time is based on the time that the user reported the error to the company, but if there are other evidences that are beneficial to the user, it is based on that evidences. However, when service was suspended due to force majeure(Like natural disaster) or advanced notice form the company(Line construction), and user’s intention or mistake, the period is excluded from calculating the suspension, error time