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Inquiry

Inquiry

Inquiries of customer center

If there are problems while you are using the broadcasting and telecommunications services, contact the applicable carriers’ customer centers first and solve the problems directly
Business operators should specify responsibilities about the bundling services in their users’ agreements and contracts. If there are disputes and there are special rules, the business operators which directly make contracts with users shall be responsible for them

Claims for damages

Users can claim damages against the cases they cannot use the services while they are not responsible for them. Claims for damages by bundling service shall follow the rules of claims for damages in the applicable terms and conditions

Formal objections against charges

Users can raise objections against billing related to bundling services and the applicable carriers should immediately receive and investigate them and notify them of the results

Inquires of the broadcasting and telecommunication CS center

the user want to submit government complaints or civil petition for grievance on connected products of broadcasting and communication, it can be submitted in Anti-Corruption and Civil Rights Commission. Call 110 or visit the homepage (http://www.acrc.go.kr)for online complaints receipt

Other administrative or public institutes to deal with complaints and consultation on broadcasting and communication service are as below

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Information from administrative agencies or public institutions
Classification	Phone	Homepage	The duties under your jurisdiction
Anti-corruption & Civil-rights Commission	110	www.acrc.go.kr	Corruption report counseling Complaint counseling
Terminal Distribution Act Report Center	080-2040-119	http://www.cleanict.or.kr/	Report in case of violation of the Terminal Distribution Act
National Police Agency Cyber Bureau	182	http://cyberbureau.police.go.kr/index.do	Cybercrime reporting and counseling
Personal Information Infringement Report Center	118(ARS extension 2)	http://privacy.kisa.or.kr	Damage from ID theft personal information leakage, etc.
Illegal spam response center	118	www.spamcop.or.kr	Spam report, received and processed
Internet Infringement Response Center	118(Free)	www.krcert.or.kr	Report hacking/virus/phishing damage
Mobile phone search call center	02-3471-1155	www.handphone.or.kr	Report lost cell phone/p> check lost cell phone in real time
Mobile phone search call center	1644-2367	www.spayment.org	Report lost cell phone, check lost cell phone in real time
Mobile phone/ARS Payment Arbitration Center	02-2015-9114	www.ktoa.or.kr	Arbitration of disputes related to mobile phone/ARS payment
Illegal and Youth Hazardous Information Report Center	1377	http://www.kocsc.or.kr/	Receipt and processing of reports of harmful information on illegal youth
1372 Consumer Counseling Center	1372	www.ccn.go.kr	Consultation on goods and services and provision of consumer information